Terms and Conditions

Mekong Paws LLC – Terms and Conditions

1. Introduction

Welcome to Mekong Paws LLC (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website mekongpaws.shop and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

2. General Terms

  • You must be at least 18 years old to make purchases.
  • All product descriptions and prices are subject to change without notice.
  • We reserve the right to refuse service to anyone for any reason at any time.

3. Order Acceptance & Pricing

  • Your order constitutes an offer to purchase, which we accept upon shipment.
  • We may cancel any order for reasons including but not limited to: pricing errors, product unavailability, or suspected fraudulent activity.
  • Prices are listed in USD and do not include taxes or shipping unless specified.

4. Payment Terms

  • We accept payments via Stripe (credit/debit cards, Apple Pay, Google Pay).
  • Payment is due immediately at checkout.
  • You authorize us to charge the provided payment method for the total order amount.

5. Shipping Policy

  • Orders typically process within 1-2 business days.
  • Shipping times vary by location (typically 3-7 business days in the continental U.S.).
  • Risk of loss transfers to you upon delivery to the carrier.

6. Returns & Refunds

  • See our full Refund and Return Policy for details.
  • Returns must be initiated within 30 days of delivery.
  • Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

  • All content on our site (logos, text, images) is our exclusive property.
  • Unauthorized use of any materials is strictly prohibited.

8. Limitation of Liability

  • We are not liable for:
    • Indirect, incidental, or consequential damages
    • Errors in product descriptions
    • Pet allergies or reactions to products (consult your vet before use)

9. Governing Law

These terms are governed by the laws of Florida, U.S.A. Any disputes shall be resolved in courts located in Pinellas County, FL.

10. Changes to Terms

We may update these terms at any time. Continued use of our site constitutes acceptance of the revised terms.

11. Contact Us

For questions about these Terms:
📧 admin@mekongpaws.com
📞 1 (352) 623-1982

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.