Refund and Return Policy

Mekong Paws LLC – Refund & Return Policy

At Mekong Paws LLC, we want you and your pets to be completely satisfied with every purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund process. Please review our policy below before initiating a return.

📦 Return Policy

✅ Eligible for Return/Refund:

  • Unopened, unused products in their original packaging
  • Items damaged during shipping or incorrect orders
  • Defective or expired products (must report within 48 hours of delivery)

❌ Non-Returnable Items:

  • Opened or used pet food/treats (for health & safety reasons)
  • Personalized/custom-made items
  • Clearance or final sale items

⏳ Timeframe for Returns:

You may request a return within 30 days of delivery. After this period, returns will not be accepted.

🔄 How to Initiate a Return

  1. Contact Us
    • Email: admin@mekongpaws.com
    • Phone: 1 (352) 623-1982
    • Include your order number, product details, and reason for return.
  2. Wait for Approval
    • Our team will review your request and provide return instructions within 1-2 business days.
  3. Ship the Item Back
    • Once approved, send the item to our return address (provided in the email).
    • You are responsible for return shipping costs, unless the return is due to our error (wrong/damaged item).
  4. Receive Your Refund
    • Once we receive and inspect the item, we’ll process your refund within 5-7 business days.

💵 Refund Process

  • Original Payment Method: Refunds will be issued to the original payment method used for purchase.
  • Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your bank/payment provider.
  • Store Credit Option: If preferred, we can issue store credit for future purchases (faster processing).

⚠️ Damaged or Incorrect Items?

If your order arrives damaged or incorrect, please:

  1. Contact us within 48 hours with photos of the issue.
  2. We’ll either send a replacement (if available) or issue a full refund.
  3. No return required for damaged/incorrect items (unless requested).

❓ Frequently Asked Questions (FAQs)

1. How long does it take to get a refund?

Once we receive your return, refunds are processed in 5-7 business days. Bank processing times may vary.

2. Do I have to pay for return shipping?

Yes, unless the return is due to our mistake (wrong/damaged item).

3. Can I exchange an item instead of returning it?

Currently, we only offer refunds or store credit. You may place a new order for the correct item.

4. What if my return is past the 30-day window?

Unfortunately, we cannot accept late returns, but feel free to contact us for possible solutions.

📞 Need Help?

For any questions about returns or refunds, contact us:
📧 admin@mekongpaws.com
📞 1 (352) 623-1982

We appreciate your trust in Mekong Paws LLC and strive to make every transaction smooth and satisfactory!

Happy Pets, Happy Customers! 🐶🐱🐾