Asked Questions (FAQ)
Frequently Asked Questions (FAQ) – Mekong Paws LLC
At Mekong Paws LLC, we want to make your shopping experience as smooth as possible. Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us anytime!
🛒 ORDERING & SHIPPING
1. How do I place an order?
You can easily place an order through our website mekongpaws.shop. Simply browse our products, add items to your cart, and proceed to checkout.
2. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options at checkout.
3. How long does shipping take?
Processing time is 1-2 business days, and delivery typically takes 3-7 business days within the continental U.S. Shipping times may vary depending on location and carrier.
4. Do you offer international shipping?
Currently, we only ship within the United States. We may expand internationally in the future—stay tuned for updates!
5. Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor its progress.
📦 RETURNS & REFUNDS
6. What is your return policy?
We accept returns within 30 days of delivery for unopened and unused items in their original packaging. Please contact us at admin@mekongpaws.com to initiate a return.
7. How do I request a refund?
Once we receive and inspect your returned item, we’ll process your refund to the original payment method within 5-7 business days.
8. What if my order arrives damaged or incorrect?
We’re sorry for the inconvenience! Please contact us within 48 hours of delivery with photos of the issue, and we’ll gladly replace the item or issue a refund.
🐾 PRODUCTS & PET CARE
9. Are your pet foods and treats safe?
Absolutely! We carefully select high-quality, vet-approved products from trusted brands to ensure your pet’s health and safety.
10. Do you carry organic or grain-free options?
Yes! We offer a variety of organic, grain-free, and specialty diet options for pets with specific dietary needs.
11. How do I choose the right toy for my pet?
Consider your pet’s size, chewing habits, and play style. For heavy chewers, we recommend durable rubber toys, while interactive toys are great for mental stimulation. Need help? Ask us!
12. Do you sell products for exotic pets (reptiles, birds, fish)?
Yes! We carry supplies for birds, fish, reptiles, and small animals, including food, habitats, and accessories.
💳 DISCOUNTS & PROMOTIONS
13. Do you offer discounts for first-time buyers?
Yes! Subscribe to our newsletter for exclusive first-order discounts and pet care tips.
14. Are there bulk purchase discounts?
We offer special pricing for wholesale and bulk orders. Email us at admin@mekongpaws.com for details.
15. How can I stay updated on sales and new products?
Follow us on social media (if applicable) and subscribe to our email list for the latest deals and pet care advice!
❓ STILL HAVE QUESTIONS?
We’re here to help! Contact us at:
📧 admin@mekongpaws.com
📞 1 (352) 623-1982
Your pet’s happiness is our mission—thank you for trusting Mekong Paws LLC! 🐶🐱🐾